Google My Business Statistics to Know in 2024

by JC Burrows  - October 26, 2023

As you navigate the vast ocean of online presence for your business, Google My Business serves as a compass, guiding you towards success. In the ever-changing digital landscape, staying informed about the latest statistics can be the key to staying afloat amidst fierce competition. In this discussion, we will explore the pivotal Google My Business statistics that will shape the business world in 2024. From overall usage trends to the impact of reviews and ratings, from the battle between mobile and desktop traffic to the emergence of new features and updates, buckle up as we embark on a journey to uncover the insights that will shape your business’s future.

Key Takeaways

  • Over 56% of local businesses have claimed their Google My Business listing, indicating its widespread usage and importance in online visibility.
  • Local search optimization is crucial, as 46% of Google searches are for local information, and 76% of people who search for something nearby on their smartphones visit a related business within a day.
  • Online reviews play a significant role in consumer decision-making, with 93% of consumers reading reviews before making a purchase and 84% trusting online reviews as much as personal recommendations.
  • Mobile traffic has surpassed desktop traffic, making website optimization for mobile devices essential, while desktop traffic often leads to higher conversion rates.

Overall Google My Business Usage

Overall, Google My Business is widely used by businesses of all sizes to enhance their online presence and connect with potential customers. The adoption rate of Google My Business has been steadily increasing over the years. According to recent data, over 56% of local businesses have claimed their Google My Business listing. This statistic highlights the popularity and importance of this platform in today’s digital landscape.

One of the key benefits of using Google My Business is improved visibility in search results. When a potential customer searches for a business in their local area, Google My Business listings appear prominently, providing essential information such as address, phone number, and operating hours. This increased visibility can lead to higher website traffic, more phone calls, and ultimately, more customers.

Another advantage of Google My Business is the ability to manage and respond to customer reviews. Positive reviews can greatly impact a business’s reputation and attract new customers. With Google My Business, businesses can easily monitor and respond to customer feedback, addressing any concerns or issues promptly. This level of engagement shows potential customers that the business values their feedback and is committed to providing excellent customer service.

Local Search Trends

Local businesses are increasingly turning to Google My Business to capitalize on the growing trend of local search. With the rise of mobile usage and voice search, people are relying more on their smartphones to find local businesses and services. According to recent statistics, 46% of all Google searches are looking for local information, and 76% of people who search for something nearby on their smartphones visit a related business within a day.

To maximize visibility in local search results, businesses are focusing on local search optimization. This involves optimizing their Google My Business profiles by providing accurate and up-to-date information, such as their location, contact details, and opening hours. It also includes leveraging customer reviews and ratings to build trust and credibility with potential customers.

Moreover, effective customer engagement strategies are crucial for local businesses. This includes regularly posting updates, promotions, and events on their Google My Business profiles. By actively engaging with customers through features like Google Posts and messaging, businesses can foster a stronger connection and encourage repeat visits.

Impact of Reviews and Ratings

Customer reviews and ratings have a significant impact on a business’s online reputation and can greatly influence consumer decision-making. In today’s digital age, consumers heavily rely on online reviews to assess the quality and credibility of a business. According to recent studies, 93% of consumers read online reviews before making a purchase, and 84% trust online reviews as much as personal recommendations. These statistics emphasize the importance of managing and monitoring your business’s online reputation.

Consumer behavior is heavily influenced by the opinions and experiences shared by others. Positive reviews can attract new customers, increase trust, and boost sales, while negative reviews can have the opposite effect. Reputation management is crucial in maintaining a positive online image and mitigating the impact of negative reviews. Responding promptly and professionally to customer feedback, whether positive or negative, shows that you value customer satisfaction and are committed to addressing concerns.

Furthermore, search engines like Google take into account the quality and quantity of reviews when determining a business’s search ranking. Businesses with higher ratings and more positive reviews are more likely to appear at the top of search results, making it easier for potential customers to find them.

Mobile Vs Desktop Traffic

Online reviews and ratings not only impact a business’s reputation but also play a crucial role in attracting customers and influencing their purchasing decisions. Now, let’s shift our focus to the comparison between mobile and desktop traffic.

User behavior has significantly shifted towards mobile devices in recent years. People now rely heavily on their smartphones to browse the internet and make purchasing decisions. According to recent data, mobile traffic has surpassed desktop traffic, accounting for more than 50% of all online traffic.

This shift in user behavior has important implications for businesses. Mobile users tend to have shorter attention spans and are more likely to make quick purchasing decisions. They expect websites to load quickly and provide a seamless browsing experience. Therefore, optimizing your website for mobile devices is crucial to capturing the attention and interest of mobile users.

Conversion rates also vary between mobile and desktop traffic. While mobile traffic may have higher engagement rates, desktop traffic often leads to higher conversion rates. This could be attributed to the larger screen size and more comfortable browsing experience on desktops.

To maximize your business’s online presence and reach, it is essential to understand the differences in user behavior and conversion rates between mobile and desktop traffic. By tailoring your marketing strategies and optimizing your website accordingly, you can effectively target both mobile and desktop users, ultimately driving more conversions and success for your business.

Emerging Features and Updates

With the ever-evolving nature of technology, Google My Business continues to introduce new features and updates that empower businesses to enhance their online presence and engage with customers more effectively. Two emerging features that are gaining prominence are voice search optimization and integration with social media platforms.

Voice search optimization has become increasingly important as more users are utilizing voice assistants like Siri, Alexa, and Google Assistant to find information. Optimizing your Google My Business listing for voice search involves incorporating long-tail keywords and natural language phrases that people are likely to use when speaking their queries.

Integration with social media platforms allows businesses to seamlessly connect their Google My Business profile with their social media accounts. This integration enables businesses to share updates, promotions, and customer testimonials across multiple platforms, increasing their visibility and engagement with their target audience.

Frequently Asked Questions

How Does Google My Business Impact a Company’s Overall Search Engine Optimization (Seo) Strategy?

Google My Business has a significant impact on your overall SEO strategy. By optimizing your Google My Business profile, you can improve your local search rankings, making it easier for potential customers to find you. Customer reviews also play a crucial role in Google My Business optimization. Positive reviews not only boost your reputation but also increase your chances of appearing in the coveted “Local Pack” on search engine results pages. So, don’t overlook the power of Google My Business in enhancing your SEO efforts.

What Are the Most Effective Strategies for Optimizing a Google My Business Listing to Increase Visibility and Customer Engagement?

To optimize your Google My Business listing and boost visibility and customer engagement, there are a few effective strategies to consider. Firstly, make sure your listing is complete and accurate with relevant keywords. Secondly, encourage customers to leave reviews, as they can significantly impact your ranking. Lastly, regularly update your listing with fresh content like photos and posts to keep customers engaged. By implementing these strategies, you can maximize the potential of your Google My Business listing.

Can Google My Business Be Used for Businesses That Operate Solely Online and Do Not Have a Physical Storefront?

Yes, Google My Business can be used by online businesses that don’t have a physical storefront. It allows you to create a virtual storefront where you can showcase your products or services, share important information, and engage with customers. By optimizing your Google My Business listing with relevant keywords, high-quality images, and customer reviews, you can increase your online visibility and attract more customers to your virtual storefront. It’s a powerful tool for online businesses looking to improve their online presence and customer engagement.

Are There Any Specific Industries or Types of Businesses That Benefit More From Using Google My Business Compared to Others?

Specific industries that benefit from Google My Business include local services such as restaurants, hotels, and retail stores. The impact of Google My Business on these businesses is significant as it helps improve their online visibility, attract more customers, and increase sales. By utilizing features like Google Maps, customer reviews, and product listings, these industries can effectively reach their target audience and stand out from the competition. Google My Business provides a valuable platform for local businesses to thrive in the digital age.

How Does Google My Business Handle Duplicate Listings and Ensure Accurate Information Is Displayed to Users?

When it comes to Google My Business, handling duplicate listings and ensuring accurate information is crucial. Google has implemented measures to tackle this challenge effectively. They use advanced algorithms to detect and merge duplicate listings, preventing confusion for users. Additionally, businesses can claim their listing and verify their information, giving them control over their online presence. By actively managing duplicate listings, Google My Business maintains accurate and reliable information for users, enhancing the overall user experience.


In conclusion, as we look ahead to 2024, Google My Business continues to play a crucial role in local search and online presence for businesses. With the increasing reliance on mobile devices, it is vital for businesses to optimize their listings and monitor reviews and ratings to maintain a positive online reputation. As Google constantly introduces new features and updates, it is essential for businesses to stay up-to-date and adapt to these changes to stay competitive in the digital landscape.

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